Roofing FAQs
Your Complete Guide to Clarity
Welcome Home
"Welcome Home Guarantee: Our Commitment to Quality Roofing & Restoration Services. Our dedicated team will listen to your needs and support you through every phase of your project."
Licensed & Insured
we prioritize your safety and peace of mind. That's why we're fully licensed and insured, with a two million dollar insurance policy. From the moment our team arrives, both parties are fully protected."
24/7 Warranty Hotline
We're here for you day and night. Our 24/7 warranty hotline guarantees prompt assistance whenever you need it. If there's an issue with your roof, count on us to inspect it on the same day. With our focus on top-notch customer service, we aim to surpass your expectations.
Company FAQs
Delivering Excellence, One Roof at a Time. From installations to maintenance, count on us to protect your property and enhance its value.
1.What sets Total Care apart from other roofing companies?
Total Care is built on a foundation of core values such as friendliness, reliability, honesty, and integrity. We treat our team like family, which translates into strong connections with our community and exceptional service for our customers.
2. How do I know I can trust Total Care with my roofing needs?
Our company has a proven track record, a verifiable business address, phone number, and license information. We are listed with the Better Business Bureau (BBB) and have a vast number of satisfied customers who can serve as references.
3. Why should I choose Total Care for my roofing project?
We go above and beyond in every aspect of roofing, ensuring meticulous attention to detail with a dedicated supervisor and project manager on-site. We complete roof installations efficiently, often within one day, and always treat your home with the utmost care.
4. Do I need to pay upfront for services?
No, we never ask for payment upfront. We believe in earning your trust and ensuring your satisfaction with our work before any payment is made.
5. Is Total Care insured and licensed?
Yes, we provide a verifiable insurance certificate for general liability and our licensing covers the city/county where your property is located, ensuring peace of mind and compliance with local regulations.
6. How does Total Care manage roofing projects?
We provide comprehensive project management from start to finish, with dedicated project managers on-site throughout the day to ensure top-notch quality and a final inspection of the installation.
7. What kind of licenses does Total Care hold?
We are licensed roofers and also licensed Residential Builders, which means we have the extra expertise and qualifications to deliver top-notch installations.
8. How much insurance coverage does Total Care carry?
We carry a $2 million insurance policy to provide complete protection for your property and everyone involved during our on-site operations, exceeding the requirements in Arkansas.
9. Can you describe the replacement process?
Our replacement process includes a thorough roof inspection for storm damage, coordination with your insurance provider to arrange an adjuster meeting, a meticulous building process including tear-off, decking inspection, and new roof installation, followed by a final walk-around to ensure your satisfaction.
10. How does Total Care treat my property during the roofing process?
We treat your property with the same care and respect as if it were our own, ensuring that every step of the process is handled with attention to detail and care for your property.
11. What guarantees does Total Care offer?
We are backed by the Directorii.com start-to-finish $20,000 guarantee, providing you with additional assurance in our commitment to quality and service.
12. What materials does Total Care use for installations?
We exclusively use highly rated and well-known materials for installations, adhering to all building codes and permitting requirements. We also offer extended warranties and are certified by the shingle manufacturer.
13. How does material pickup work with Total Care?
We coordinate closely with our distributor for timely material pickup. If you have a preferred spot for material placement, inform your representative, and we’ll ensure clear communication with our office to meet your needs.
14. Tell me about the referral program at Total Care.
Our referral program is designed to assist you with your deductible. For every person you refer to us who signs up for a roof replacement, we contribute $500 towards your deductible, offering both financial relief and the opportunity to help friends or family.
15. What happens during the adjuster meeting?
Once your claim is filed, adjusters typically contact you within 24-48 hours. We encourage you to inform your representative when they reach out so that we can provide support and help ensure your claim is approved.
16. How does Total Care handle hail damage?
Our inspectors look for signs of hail damage, such as “bruising” or dark spots on shingles. We advise reaching out to your insurance company promptly after a hailstorm to file a claim within their specific time limits, ensuring any potential issues are addressed in a timely manner.
17. What is the claim filing process?
The process is straightforward:
- Search for your insurance company’s 1-800 claim number on Google.
- Call the insurance with your phone on speaker and navigate to a representative.
- State your intent to file a claim, provide the storm date, describe the damages, and ask for the claim number and deductible amount.
- Hand over the phone to the customer to introduce themselves and file the claim.
- Write down the claim number on your paperwork.
- Inform the customer that an adjuster will contact them within 48 hours to schedule a roof inspection and to notify you of the scheduled meeting.
18. Can you describe the building process?
Our building process is meticulous and ensures quality:
- Permits: We obtain all required permits before starting work.
- Stripping: We strip off the entire roof, usually down to the plywood, and inspect for damage or out-of-code sheathing, repairing as needed.
- Underlayment: We install underlayment, ice and water shield, and synthetic felt as required by the roof system specifics.
- Starter Strip: We install a starter strip to increase your roof’s water-shedding ability.
- Shingles: We install quality shingles, which enhance the value of your home.
- Final Inspection: We conduct a final look-over, checking flashings, caps, and nail caulking to ensure everything is perfect.
19. What do customers say about Total Care?
Here are a couple of testimonials:
- “They were wonderful to work with, they made everything so easy and did a wonderful job on my roof. I highly recommend them!” – Linda Wood, Austin, AR
- “A quick and easy process, communication was a priority with this company and it is greatly appreciated.” – Jason Munnerlyn, Cabot, AR
Residential FAQs
Transforming Homes with Quality Roofing Solutions. From repairs to replacements, we’re your trusted partner for safeguarding your family and your investment.
1. How often should I have my residential roof inspected?
We recommend having your residential roof inspected at least once a year, preferably before and after the harsh seasons like winter and summer, to ensure any potential issues are addressed promptly.
2. What types of residential roofing materials do you work with?
We specialize in a variety of residential roofing materials, including asphalt shingles, metal roofing, tile roofing, and more. Our experienced team can handle repairs, replacements, and installations for all these materials.
3. How long does a typical residential roof replacement take?
The duration of a residential roof replacement project depends on various factors such as the size of your roof, the type of materials being used, and weather conditions. However, we strive to complete projects efficiently while maintaining the highest quality standards.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
4. Do you work with insurance companies for residential roof repairs?
Yes, we have experience working with insurance companies for residential roof repairs and replacements. Our team can assist you throughout the insurance claims process to ensure a smooth and hassle-free experience.
Commercial FAQs
Elevating Businesses with Superior Roofing Expertise. Trust us to protect your commercial property with efficient solutions tailored to your needs.
1. Can you handle large-scale commercial roofing projects?
Yes, we have extensive experience in handling commercial roofing projects of all sizes. Whether it’s a small office building or a large industrial complex, our team is equipped to handle the job efficiently and effectively.
2. Do you offer maintenance plans for commercial roofs?
Absolutely. We understand the importance of regular maintenance for commercial roofs to ensure their longevity and performance. We offer tailored maintenance plans to suit the specific needs of your commercial property.
3. Are you familiar with commercial roofing regulations and codes?
Yes, our team is well-versed in local building codes and regulations pertaining to commercial roofing. We ensure that all our projects comply with the necessary standards to guarantee safety and compliance.
